Know About Cloud Telephony

Technological revolutions are always a surprising outbreak in the industry. This has changed the industry dramatically with its ensuring new skills. In this article we are going to talk about one of the industrial revolution which created a massive change in the communication sector.

Yes, the introduction of cloud technology.

Cloud is believed to be invented in the 1960’s as a part of globalization with an aim to connect with people and data from anywhere at any time across the globe.

During the late 1990’s cloud started gaining popularity among the organizations as they gained better understanding about its usefulness compared to the traditional model.

Back then the organization used to invest money on buying the whole software. In order to maintain the software a data center was required within the organization. Also many IT experts were required for the proper functioning of data center. It was a real struggle to maintain all these requirements but the real challenge faced by the industry was productivity.

The cloud model could address all the problems faced by the traditional model and hence created a massive outbreak in the industry. Many organizations are starting to rely on cloud model.

Cloud telephony is a communication system where internet based voice and data communications are possible with the help of a third party access provider. The access provider is outside the premise and gives access to the resources according the organization’s requirement. One can access the resources virtually from anywhere at any time.

Here are some highlights of cloud telephony compared to the traditional telephony:

• Data centers.
• In the traditional model, a data center is required in order to maintain the whole software and thus there occurred a challenge while migrating.

While migrating, the organization had to pay again for the complete infrastructure and thus risking the data.

• In cloud model, there is no requirement of data center. In case of migrating, the organization is required to inform the access provider about the change and thus taken care of it.
• Cost of software
• In the traditional model, the organization is required to pay for the complete software including operational charge, power consumption and maintenance.
• In the cloud model, the organization is required to pay only for the resources they are using. The rest is taken care automatically by the access provider.
• Reliability
• In the traditional model, there is only one server for multiple systems and hence in case of any unexpected technical errors, the complete systems are at risk.
• In the cloud model, there are multiple servers and hence in case of any unexpected technical errors, it can be handled automatically
• Updating the software
• In the traditional model, updating the software was a big task as it requires a lot of time and expert analysis.
• In the cloud model, in order to sync with the current technological features, the access provider itself will update the software without wasting the organization’s time.

Whenever a customer is calling the organization, it is redirected to its host in cloud with the help of PBX and the data is transferred through a PRI to the server. The Cloud PBX stores the data and information of each call and then reaches to the suitable agent in the system. This call transfer is a faster process because all the agents are active in the same host. Service provider can even set certain rules and block calls.

Cloud telephony offers many features such as voice mail, call forwarding, automatic attendant, call recording and integration etc.

To conclude,

The industry has already experienced a historical change in the growth and is promising an outstanding growth in the next 5 years.

Still have questions?

Comment your questions down and we will be replying them.

Feel free to contact us for more information!!